The Consumer Protection Agency (CPA) has slammed British Airways for imposing an additional $50 fee on Ghanaian passengers who pay for their tickets in cash at Standard Chartered Bank branches.
The CPA said in a statement that the extra fee is illegal and demanded that the airline stop it immediately.
“BA and Standard Chartered Bank have decided to charge $50 for paying off your ticket at their branches, this is an illegal practice, and we are urging BA to stop immediately,” the statement read.
The CPA claimed that the fee is part of an agreement between the airline and the bank, and that the passengers should not be affected by it.
“If BA and Standard Chartered Bank have gone into any agreement, the passengers of BA should not be asked to pay any extra money besides the fare of the reservation”.
“Per our investigation, this is BA that has instructed Standard Chartered Bank to charge this ridiculous extra charge of $50 on top of your ticket price.”
The CPA also called on the public who have been charged the extra fee to report to them for a possible refund.